I am beyond excited to get my first French Box! This is a lifestyle subscription box from... you guess it... France! From their website, this is the "latest fashion, beauty secrets, and gourmet recipes" from France. I was so thrilled to finally be getting it as January was sold out by the time I subscribed. So here's what was in February's Box!
I mean, I've always felt French on the inside, I love French food, I love Paris, it was only fitting to subscribe to French Box! I read seen the pictures and reviews from My Subscription Addiction by Liz Cadman.
Overall, I am heartbroken about my box. If I had paid full price for this, I would be even more upset. I emailed and complained about the discoloration of the lipstick and the box in general. I mean, the bath beads had no ingredients list. When I signed up for French Box, I thought I would be receiving goodies that are hard to find in the states. Instead, I have two L'Oreal items, some generic dollar store bath beads, some old serum, and a $.99 nail file.
I am not going to list the items and retail value and total value of the box like I usually do because I tried looking everything online and couldn't find them. According to the sheet, the retail value is about $50, although I don't know anyone who would pay $8.00 for some generic bath beads with no ingredients list.
If you want to try it, my referral code has a $10 discount, so you'll be getting it for $14 instead of $24 for the first month. Code: GGGUGMF65J
On February 21, I received this email from them:
Dear February subscribers,
We were notified that certain products in the February 2015 FrenchBox may be close to or past their suggested use date: (1) Serum bottle (White Radiance or Orange Booster) and (2) some of the Color Riche Lipsticks.
As a precaution, we ask everyone who has received our February box to not use the Serum and the Lipstick.
TO OUR VALUED SUBSCRIBERS
We sincerely apologize for this situation and we are doing everything in our power to rectify this as rapidly as possible.
Our subscribers’ satisfaction is a top priority and we are working on a solution to make this right to all our February subscribers.
Please trust that we will have very open communication about this until this is resolved.
Then, this morning on February 23, I received this email. At least they've acknowledged something is wrong but it still seems like they aren't taking any responsibility for it. To me, it seems like they just grabbed old products and put them in the box. What a terrible first experience from them.
FrenchBox was created to bring you a piece of France in your mailbox each month at an affordable price; a themed box with quality and varied French products that makes you excited the day it is delivered and happy as you open and discover the products we selected for you.
For the last 6 months, we felt proud of each box that we sent to you.
Meeting expectations for a $24 box with imported products has been a great challenge for us, one that we were conscious of when we started, on the premise that this was a novel concept and a good match in the subscription box business, allowing us to acquire great products for our subscribers to discover and enjoy.
This premise has proven difficult to sustain and the product selection of our last box has disappointed a lot of you. We sincerely apologize that we did not meet the expectation level we had accustomed you to.
But more importantly, we sent you two products that we did not verify and that should have never been sent had we been more vigilant.
We have let you down. We broke the trust you had in us. We feel absolutely terrible that we only realized this after we shipped you the products.
This apology letter is not meant to provide a quick-fix to our mistakes or to ask for forgiveness. It is merely to share our view of the situation with you. We know we won’t be forgiven by a lot of you, especially first-time subscribers. Trust takes time and we shattered the trust that we had built over the last 6 months.
Our ultimate hope is that we can regain your trust through actions and quality boxes, not through apologies of asking for forgiveness.
Going forward, our first decision is to hold off to the next box (March) until we can ship it with the certainty that it will match the level of quality that you have seen from us in the last 6 months. No current subscribers will be charged on February 25th, the usual date for our monthly subscription fee.
Our next step will be to provide a solution to our February subscribers. We are working as fast as we can to come up with a solution for you and we will be emailing it and posting it on our Facebook page. We will also be publishing the ingredients list for the bath pearls that were included in the box.
Finally, we are hard at work thinking and implementing the changes that we need to better serve you and get back to our mission statement. To name a few from the feedback we have received: more complete products descriptions, ingredients lists for all products, publishing more detailed ‘teasers’ for our upcoming boxes.
Until then, we will continue to try to reply to your emails with the information we have and in the shortest delays possible given the recent volume.
Make your own conclusions. As a former retail employee, my heart goes out to them. But what did they expect would happen? That we would be happy to receive a lipstick that is possibly a few years old? I mean, I was thinking, at least I could use the nail stickers. My friend sent me a picture of the ones she received in the box and I kind of liked them. I wouldn't have bought them but they were nice. The stickers I do I am not a fan of at all. This is a PR nightmare for them but it's still sad to be on the receiving end of this box. And this is a more expensive subscription box so I did expect more out of them.